Okay, thanks to Sir Ken Robinsons’ post on Twitter, I was directed to this blog posting by Seth Godin. In my years of working in the hospitality industry, I couldn’t agree more with his “Third method”.
I have probably tried all three over the years, and with experience on my side, I don’t think I could have come to any other conclusion. Admittedly, it doesn’t work for everyone. There are those that need to be pushed and those that need to be hand-held. For this reason I have always resisted the idea that you have to treat everyone the same. People are different and need to be treated differently.
A conversation for another time maybe, anyhow, a good read.
…open the door. Give people a platform, not a ceiling. Set expectations, not to manipulate but to encourage. And then get out of the way, helping when asked but not yelling from the back of the bus.